Privacy Policy

Last updated: December 2025

At GemZy, your privacy and data security are very important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit gemzy.shop or interact with us through any of our channels.

1. Who We Are

GemZy is a retail jewellery brand owned and operated by GlamBug Mart Private Limited, based in India. Our products are fulfilled using GlamBug’s sourcing, warehousing, and logistics systems.

2. Information We Collect

We collect information that you provide directly to us and data that is collected automatically when you use our website.

2.1 Information You Provide

  • Contact details – name, email address, phone number.
  • Shipping & billing details – address, pincode, city, state, country.
  • Order information – items purchased, payment method (limited details), order value, date and time.
  • Account details – if you create an account, login email/phone and password (stored in encrypted form).
  • Support communication – messages you send via email, WhatsApp, contact forms, or social media.

2.2 Information Collected Automatically

When you browse our website, certain information may be collected automatically, such as:

  • IP address and approximate location.
  • Device type, browser type, and operating system.
  • Pages viewed, time spent on pages, and click/interaction data.
  • Referring URLs (how you arrived on our website).

2.3 Payment Information

We use reputable third-party payment gateways to process online payments. Your full card/UPI/wallet details are not stored on our servers. Such details are handled securely by the payment provider as per applicable regulations.

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders and provide customer support.
  • To communicate order updates, shipping status, and service-related notifications.
  • To manage your account, wishlist, and preferences (if you create an account).
  • To improve our products, website, and user experience.
  • To send promotional offers, updates, or recommendations (only if you opt-in or where allowed by law).
  • To prevent fraud, abuse, or misuse of our services.
  • To comply with legal obligations and regulatory requirements.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies (such as pixels or tags) to:

  • Remember your preferences and login sessions.
  • Understand website traffic and performance.
  • Measure the effectiveness of campaigns and promotions.

You can manage or disable cookies in your browser settings, but some features of the website may not work properly if you do so.

5. Third-Party Services

We may share limited information with trusted third parties who help us operate our business and provide services, such as:

  • Payment gateways and banks for payment processing.
  • Courier and logistics partners for shipping orders.
  • Analytics providers to understand website usage patterns.
  • IT service providers and hosting platforms.

These third parties are expected to follow appropriate confidentiality and security practices and are authorized to use your data only as necessary to provide their services to us.

6. Data Security

We use reasonable technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or loss. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to protect your information at all times.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, accounting, or reporting obligations.

8. Your Rights & Choices

Depending on applicable law, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or updating of inaccurate information.
  • Request deletion of your data, subject to legal and business requirements.
  • Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details in the “Contact Us” section below.

9. Children’s Privacy

GemZy is intended for use by adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has provided us with personal information, please contact us so that we can delete such data.

10. International Users

Our primary operations and servers are located in India. By using our website, you understand that your information may be transferred to, stored, and processed in India, where data protection laws may differ from those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other reasons. The latest version will always be available on this page with the updated date mentioned at the top.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

GemZy Privacy Team
Email: support@glambug.in
WhatsApp / Call: +91 720 700 8222
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

GemZy is a brand owned and operated by GlamBug Mart Private Limited, India.