Returns & Refunds Policy

Last updated: December 2025

At GemZy, we want you to love every piece of jewellery you purchase from us. This Returns & Refunds Policy explains when and how you can request a return, replacement, or refund for orders placed on gemzy.shop.

1. Eligibility for Returns

You may request a return in the following situations:

  • The product you received is damaged or defective.
  • You received the wrong product, size, or design compared to your order.
  • There is a mismatch in quantity delivered.

Due to hygiene and safety reasons, we do not accept returns for change of mind, dislike of design after use, or general wear and tear.

2. Return Window

You must raise a return request within 2 calendar days from the date of delivery as shown in the courier tracking information.

Requests raised after this period may not be accepted, except in exceptional cases at our sole discretion.

3. Conditions for Accepted Returns

To be eligible for a return or replacement, the item must:

  • Be in its original condition, unused and unworn.
  • Have all original tags, labels, pouches, and packaging intact.
  • Include any certificates or bills that were supplied.

If the product shows signs of wear, damage due to mishandling, or modification (such as resizing, polishing, or repair by third parties), the return may be declined.

4. Non-Returnable Items

For hygiene, safety, and customization reasons, the following items are usually non-returnable:

  • Used or worn jewellery.
  • Customised, engraved, or specially made-to-order items.
  • Products purchased under final sale / clearance where it is clearly mentioned as non-returnable.

5. How to Raise a Return Request

To raise a return request:

  1. Email us at support@glambug.in or message us on WhatsApp at +91 720 700 8222.
  2. Share your order ID, registered mobile number, and clear photos or videos of the product and packaging that show the issue.
  3. Our team will review the request and respond with the next steps within 1–3 working days.

Please do not ship any product back until our support team confirms and shares the return instructions. Shipments sent without approval may be rejected.

6. Return Shipping

  • For approved cases of damaged, defective, or wrong item, we will either arrange a pickup where possible or reimburse reasonable return shipping charges as per our policy.
  • Where pickup service is not available, you may be asked to ship the item via a reliable courier and share the receipt for review.

7. Refunds & Processing Timelines

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed as follows:

  • Refunds for eligible returns will be issued to the original online payment method used at the time of order.
  • If refund to original payment source is not technically feasible, we may process the refund to a verified bank account or UPI ID after authentication.

Refunds typically take 5–10 working days to reflect, depending on your bank or payment gateway.

8. Replacements & Store Credit

In some cases, instead of a direct refund, you may choose to receive a replacement product or store credit that can be used for future purchases on GemZy.

Availability of an identical replacement depends on current stock and designs.

9. Order Cancellations

Orders can generally be cancelled only before dispatch. Once the order is shipped, it will be treated as a regular order and will be covered by this Returns & Refunds Policy.

10. Contact & Support

For any questions regarding returns, refunds, or order issues, please contact:

GemZy Support Team
Email: support@glambug.in
WhatsApp / Call: +91 720 700 8222
Working hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)

GemZy is a brand owned and operated by GlamBug Mart Private Limited. We reserve the right to update this Returns & Refunds Policy at any time. The version published on this page at the time of your order will apply to that order.